Delivery Information

We offer free shipping on all products on our website. Please rest assured that there will be no additional shipping fees.

Delivery range

  • Free shipping is only available for deliveries within Japan. Shipping to overseas destinations is not available.

Shipping Method

  • Products will mainly be delivered by courier services (such as Yamato Transport).
  • Delivery can be as soon as the next day (depending on the order details and delivery address).
  • The product will be delivered to your doorstep.

Specify delivery time

  • We can deliver at your preferred time. You can choose when placing your order.

Check delivery status

  • After placing your order, you can check the delivery status from "Order History".

Notes

  • Please note that if delivery is not possible due to an extended absence or an incorrect address, your order may be canceled.
  • If you are not at home when the package is delivered, a "delivery notice" will be left in your mailbox. Please arrange for redelivery.

About expected delivery date/estimated delivery date (shipping)

The expected delivery date and estimated delivery date are for orders of one package and one item per order. The number of days and time it takes to deliver the product will vary depending on the size, number of items, delivery distance, etc.

*The expected delivery date is an estimate after payment for the product.

*The earliest delivery is the next day (by courier).

*You will receive an email regarding product shipment within 24 hours of payment.

About product reservations

After you select the payment method for the product, the product will be reserved.

  • After placing your order, please transfer the product price on the specified date.
  • If you are going to be late with your payment, please be sure to contact us. If payment is delayed more than one week, your order will be cancelled.
  • Please use your registered name for the transfer.
  • Please note that transfer fees will be borne by the customer.
  • If the transferred amount is too large, we will deduct the transfer fee from the refund. However, if there is no refund amount after deducting the fee, we will not be able to refund the amount.

Products delivered by courier

  • Delivery will be by courier (Yamato Transport).
  • Free shipping.
  • We will deliver the item on the earliest possible date and time from the date it can be shipped. (Time slot can be specified.) *If you are not at home, a "Notice of Absence" will be posted, so please contact Yamato Transport to request redelivery.
  • If delivery is not possible due to customer reasons such as refusal to accept delivery, long-term absence, or an incorrect address, your order may be cancelled.
  • Delivery will be made to your front door.
  • Please note that delivery boxes may be used at the discretion of the delivery company.
  • The delivery estimate is based on an order of "1 package and 1 piece."

How to check the delivery status

You can check the delivery status from "Order History" on your customer page. The delivery status is displayed as follows:

  • Awaiting payment
  • Preparing to ship
  • Returned

Other notes regarding shipping

  • Please enter the recipient's name within 6 characters for the last name and 6 characters for the first name. Please note that any name exceeding 12 characters will not be printed on the shipping label.
  • Please be sure to enter the building name or company name in the address field.
  • We cannot ship overseas. Delivery is only available within Japan.
  • We do not accept delivery to a branch office.
  • When shipping to a company or office, you cannot specify a time period.
  • We may cancel your order if the product is out of stock or if we are unable to procure it for a long period of time.