privacy policy

Golestan (hereinafter referred to as "our company") is deeply aware that the proper management and protection of customers' personal information is the basis of our business activities and an important social responsibility. In order to fulfill this responsibility, our company has established the following personal information protection policy, thoroughly informs all executives and employees, and will implement, maintain and improve it.

Article 1 (Collection of Personal Information) We collect personal information by lawful and fair means. When collecting personal information, we clarify the purpose of its use and notify or publicly announce it to the customer.

Article 2 (Purpose of Use of Personal Information) Personal information collected by our company will be used appropriately within the scope necessary to achieve the following purposes.

  1. To process, pack, and ship product orders, and to contact you regarding these matters
  2. To respond to inquiries, consultations, and after-sales service
  3. To improve our services, develop new products and services, and consider and implement marketing measures (including questionnaire surveys and data analysis)
  4. To provide information from our company (email newsletters, campaign information, event announcements, etc.) (only with the customer's consent)
  5. To fulfill legal obligations, exercise rights, and take related actions
  6. For other purposes incidental to the above purposes of use

In addition, personal information will be used only by authorized personnel and only to the extent necessary for the performance of business, and measures will be taken to prevent it from being used for any other purpose.

Article 3 (Provision of personal information to third parties) We will not provide or disclose personal information obtained from customers to third parties without the prior consent of the customer, except in the following cases:

  1. When required by law
  2. When it is necessary for the protection of human life, body, or property, and it is difficult to obtain the customer's consent
  3. When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the customer's consent
  4. National or local government agencies or those entrusted by them When it is necessary to cooperate with a person who has provided personal information to carry out legally required business, and obtaining the customer's consent may impede the performance of said business. Time    
  5. When entrusting all or part of the handling of personal information to a third party within the scope necessary to achieve the purpose of use (in this case, we will provide necessary and appropriate supervision to the third party)

Article 4 (Safety Management Measures for Personal Information) In order to keep your personal information accurate and up-to-date, and to prevent unauthorized access, loss, destruction, falsification, leakage, etc., we will take organizational, personal, physical, and technical safety management measures and strictly manage your information. Specifically, we will implement the following measures.

  1. Establishment of an information security management system and appointment of a person in charge
  2. Preparation and operation of internal regulations regarding the handling of personal data
  3. Proper education and supervision of employees who handle personal data
  4. Entrance and exit management for areas where personal data is handled and restrictions on devices brought in
  5. Controlling access to personal data and identifying and authenticating those accessing it
  6. Security measures for information systems to prevent unauthorized access from outside (installation of firewalls, introduction of security software, etc.)
  7. Preventing information leaks by encrypting communications using technologies such as SSL/TLS

Article 5 (Compliance with Laws, Regulations and Standards) In handling personal information, we will comply with the Act on the Protection of Personal Information (Personal Information Protection Act) and related laws, regulations, national guidelines and other standards.

Article 6 (Continuous improvement of the personal information protection system) We will regularly review our internal system and efforts regarding personal information protection and will continually improve it in response to changes in social conditions and technological advances.

Article 7 (Disclosure, Correction, Suspension of Use, etc. of Personal Information) If you request the disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to a third party (hereinafter referred to as "Disclosure, etc.") of your personal information, we will respond promptly in accordance with the provisions of the law after confirming your identity. For requests for Disclosure, etc., or any other opinions or questions regarding the handling of personal information, please contact the "Contact Information" below.

For inquiries , complaints, or questions regarding our handling of personal information, please contact the following office.

Email: support@golestan.jp

Telephone: 049-293-4004

Article 8 (Revision of this Policy) This Personal Information Protection Policy may be revised without notice in response to amendments to laws and regulations or changes to our business operations. If there are any important changes, we will notify you on our website. Please always check our website for the latest information.