Privacy Policy

Last updated: September 1, 2025

This Privacy Policy describes how Golestan, the Persian rug specialty store, collects, uses, and discloses your personal information when you access golestan.jp (the "Site"), use our services, make a purchase on the Site, or otherwise communicate with us (collectively, the "Services"). Please read this policy carefully in its entirety.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our privacy practices, or for operational, legal, or regulatory reasons. We will post the revised version on the Site and update the "Last updated" date.

Personal Information We Collect

Information collected directly from you: contact information (name, address, phone number, email, etc.), order information (billing/shipping address, payment confirmation, etc.), account information (username, password, etc.), and customer support information (information you include in communications with us).

Information about your usage: Using cookies, pixels, and similar technologies, we may automatically collect device information, browser information, network connection, IP address, and information about your interactions with the Services (usage data).

Information obtained from third parties: We may obtain information through companies that support our Site and Services (such as Shopify), payment processing services (which collect payment information such as bank account, card information, and billing address), and online tracking technologies.

How We Use Personal Information

• Providing products and services: for payment processing, order fulfillment, sending various notifications, creating, maintaining, and managing accounts, arranging delivery, returns and exchanges, etc.
• Marketing and advertising: for marketing/promotional communications by email, text, or post, customizing advertising, etc.
• Security and fraud prevention: for detecting, investigating, and responding to fraudulent, illegal, or malicious activity. Managing your account credentials is your responsibility.
• Communication and service improvement: for providing customer support and improving our Services.

Cookies

Our Site uses cookies. We use them to enhance and improve the Site and Services, perform analytics, and understand user interactions, and we may allow third parties and service providers to use cookies. You can delete or reject cookies in your browser settings, but some features may stop working properly. This Site also recognizes the Global Privacy Control (GPC) signal.

How We Disclose Personal Information

We may disclose information to external services for purposes such as contract fulfillment and legitimate purposes. Examples: vendors who provide services on our behalf (IT management, payment processing, data analytics, support, cloud storage, fulfillment, delivery, etc.), business/marketing partners, disclosures with your consent or at your direction, our group companies, transactions such as mergers or bankruptcy, and compliance with legal obligations.

Third-Party Websites and Links

Our Site may provide links to third-party websites. We are not responsible for the privacy or security of sites with which we have no affiliation or control.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. For deletion requests, please contact us at the address below.

Information Security and Retention

No security measure is perfect. Please refrain from using insecure channels when transmitting confidential information. We retain personal information for as long as necessary to maintain accounts, provide Services, comply with legal obligations, resolve disputes, etc.

Your Rights

Depending on where you live, you may have rights such as the right to access, the right to delete, the right to correct, the right to portability, the right to opt out of sale/sharing/targeted advertising, the right to restrict processing, the right to withdraw consent, the right to object, and the right to manage communication preferences. These can be exercised via the contact below.

International Users

We may transfer, store, and process your personal information outside your country of residence. Transfers outside Europe follow recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Contact

For questions about this policy or to exercise your rights, please contact us at support@golestan.jp, or at 3-14-1 Fujiminohigashi, Fujimi City, 354-0036, JP.