terms of service

These terms and conditions stipulate the rights and obligations between Golestan Co., Ltd. and you when you use the website "Golestan" (hereinafter referred to as "this site") operated by Golestan Co., Ltd. In order to use this site, you must read the entire text of these terms and conditions and agree to these terms.

Article 1 (Application)

The purpose of these Terms is to define the rights and obligations between you and our company regarding the use of this site, and they apply to all relationships between you and our company regarding the use of this site.
The rules and regulations regarding the use of this site that we post on this site shall constitute part of these Terms and Conditions.
In the event of any discrepancy between the contents of these Terms and Conditions and the rules in the preceding paragraph or other explanations on this website outside of these Terms and Conditions, the provisions of these Terms and Conditions shall take precedence.

Article 2 (Purchase Contract) When you place an order for a product through this site and our company expresses its intention to accept the order (such as by sending an order confirmation email), a sales contract for that product (hereinafter referred to as the "Purchase Contract") will be established.

Article 3 (Warranty)

Our warranty on all products is valid for 5 days from the date you receive your order.
The warranty in the preceding paragraph applies only if the Company determines that the defect in the product is not due to the customer's fault, such as the customer's handling of the product. The cause of the defect will be determined by the Company's experts.
The customer shall be responsible for the round-trip shipping costs for the replacement or repair of the product under warranty. If we determine that the cause of the defect is attributable to the customer, we may require the customer to pay the costs of repairs, etc.

Article 4 (Returns and Exchanges)

Customers may return products in accordance with the procedures specified by our company within five days of receiving the product. However, this does not include the following cases: (1) If the product has already been used or there are signs of it having been used. (2) If the product has been damaged or soiled while in the customer's possession. (3) If any of the product's accessories (tag, box, warranty card, etc.) have been lost, damaged, or soiled. (4) If our company otherwise reasonably determines that it cannot accept the return.
In the case of a return based on the preceding paragraph, the customer will be responsible for the shipping costs for the return.
If you wish to return an item, please contact us in advance. Please return the item in the same condition as when it was delivered (unused and with all packaging materials included). Once the item arrives at us and we have inspected it, we will process the refund according to the payment method used at the time of purchase.
If the delivered product is different from the order, if the product is obviously damaged, or if there are any problems with delivery such as a different product number, please contact us within 5 days of receiving the product. Please note that we may not be able to respond to inquiries made after this period has passed.

Article 5 (Non-receipt of goods) If you do not receive the goods you ordered and the goods are returned to us, you will be responsible for the round-trip shipping costs and any associated fees.

Article 6 (Damage during delivery) If obvious damage is found on the product upon arrival, please contact the delivery company and our company immediately. If damage suspected to have occurred during delivery is discovered at a later date, please also contact the delivery company immediately.

Article 7 (Prohibited Acts) When using this Site, you must not engage in any of the following acts or acts that the Company determines to fall under any of the following items.

Any act that violates or may violate laws, regulations, or public order and morals.
Any act related to or encouraging criminal activity.
Any act that destroys or interferes with the functionality of the servers or networks of our company, other customers, or other third parties.
Use of AI (artificial intelligence), bots, crawlers, spiders, other programs, scripts, or manual processes to comprehensively, systematically, or automatically collect, copy, extract, analyze, scrape, or index any content on this Site (including, but not limited to, product images, product descriptions, pricing information, reviews, other text, images, data, etc. (collectively, "Content"), or any other similar activity.
Any act that may disrupt the operation of the services of this site.
The act of illegally collecting, storing, or using personal information about other customers.
Any act of unauthorized access or attempting such access.
Impersonating another customer.
Any act of directly or indirectly providing benefits to anti-social forces in connection with our services.
Any act that infringes or may infringe on the intellectual property rights (which means copyrights, patents, utility model rights, design rights, trademarks and any other intellectual property rights; the same applies below), portrait rights, privacy, reputation or other rights or interests of our company, other customers or other third parties.
Reproducing, publicly transmitting (including making available for transmission), distributing, transferring, lending, translating, adapting, modifying, reproducing, reusing, or using for commercial purposes any of the Content (in particular, but not limited to, product images, logos, text, designs, layouts, etc. for which the Company holds the copyright or other rights) without the prior written consent of the Company .
Posting or transmitting excessively violent language, explicit sexual language, language that leads to discrimination on grounds such as race, nationality, creed, sex, social status, family origin, etc., language that induces or encourages suicide, acts of self-injury, or drug abuse, or other anti-social content that offends others.
Sales, publicity, advertising, solicitation, and other profit-making activities (Except as otherwise approved by our company).
Any act that damages or may damage the reputation or credibility of this site.
Unauthorized use of member ID and password.
Any other conduct that the Company deems inappropriate.

If you violate any of the prohibited acts listed above, we may, without prior notice to you, suspend your use of this site, cancel your membership, or take any other measures that we deem necessary. Furthermore, if this causes damage to our company, you will be liable to compensate for such damage.

Article 8 (Intellectual Property Rights) The copyrights, trademarks, design rights and other intellectual property rights related to all Content provided through this Site belong to the Company or to third parties with legitimate rights who have granted licenses to the Company, and are protected by the Copyright Act, Trademark Act, Design Act and other laws. Except as expressly permitted by these Terms, you shall not engage in any acts that infringe on these intellectual property rights (including, but not limited to, the prohibited acts set forth in Article 7).

Article 9 (Linked Websites) The contents of websites operated by third parties other than our company that have links to or from this site (hereinafter referred to as "linked sites") are managed by the respective companies at their own risk and are not under our control. Our company shall not be liable for the contents of linked sites or any damages incurred from their use.

Article 10 (Disclaimer and Limitation of Liability)

The Company shall not be liable for any damage, loss, disadvantage, etc. (including but not limited to lost opportunity, lost profits, consequential damage, indirect damage, special damage, etc.) arising from the customer's use or inability to use this site, except in cases where such damage is due to the Company's willful misconduct or gross negligence.
We do not guarantee the accuracy, safety, suitability, completeness, legality, timeliness, or any other aspect of the information provided on this site. Please use this site at your own risk.
The Company shall not be liable for any delay or inability to perform all or part of the Service due to natural disasters, war, riots, civil unrest, the establishment, amendment or repeal of laws and regulations, orders or dispositions by public authorities, labor disputes, accidents in transportation or communication lines, or other causes beyond the control of the Company.

Article 11 (Changes to Terms of Use)

We reserve the right to change these Terms and Conditions at any time at our discretion.
The revised Terms and Conditions will take effect from the time they are displayed on this website, unless otherwise specified by our company.
If you use this site after these terms have been changed, you will be deemed to have agreed to the changed terms. For important changes, we will endeavor to provide a notice period in advance.

Article 12 (Maintenance) In order to maintain the smooth operation of this site, the Company may carry out periodic maintenance work. Due to the implementation of maintenance work, the service of this site may be temporarily suspended or the response may be reduced.

Article 13 (Governing Law and Jurisdiction)

The establishment, validity, performance and interpretation of these Terms and Conditions shall be governed by the laws of Japan.
In the event of a dispute between you and us in connection with the use of this site or these terms and conditions, the Tokyo District Court or the Tokyo Summary Court shall be the court of first instance with exclusive jurisdiction.

Article 14 (Negotiation and Resolution) If any matter not specified in these Terms and Conditions or any doubt arises regarding the interpretation of these Terms and Conditions, the Company and the customer shall negotiate with each other in good faith and attempt to resolve amicably.

(Membership Terms and Conditions)

The following are the terms and conditions for the use of the member services provided on this site. When registering as a member of this site, users agree to all the terms and conditions of the general terms and conditions set forth in the preceding paragraph and these Membership Terms and Conditions (collectively, "Terms and Conditions").

Article 15 (Services for Members)

This site consists of the provision of information to members via this site and email, as well as other associated services.
In principle, membership is free of charge (although some services may become fee-paying in the future).
The content of this site may change from time to time in order to improve member services. However, we shall not be liable for any disadvantage or damage suffered by members as a result of changes to the content of this site.

Article 16 (Definition of Member)

A "member" as defined by this site is someone who agrees to all of these terms and conditions, completes the membership registration application procedure specified by our company, and is approved by our company.
Members are deemed to have accepted the contents of these Terms and Conditions at the time of registering personal information such as email address.
Members may, at any time, unsubscribe from all or part of the email newsletter sent to members by the Company or change their preferred area for receiving property notification emails by using the methods specified by the Company.

Article 17 (Membership registration procedures)

When registering as a member, you will need to accept these terms and conditions and provide us with accurate, necessary information using the method specified by us.
We use the registered email address as an ID to identify individuals who have registered as members.
The person who wishes to use this site must enter the information in the membership registration fields themselves. Registration by proxy is not permitted.
Please register your own email address if you wish to use this site or if you are a member. Registration with a third party's email address is not permitted under any circumstances.

Article 18 (Rejection of Membership Registration) If any of the following items apply to an applicant during the membership registration process, the Company may reject the application. If the Company rejects the application, the Company is under no obligation to disclose the reason. Furthermore, if any of the following items are discovered even after the membership registration process, the Company may suspend or cancel the current and future membership status without any notice, and may also terminate all contracts based on these Terms and Conditions, and the other party shall not raise any objection to this.

Anyone who is or may be a member of an organized crime group, an organization related to an organized crime group (associated with such organization), a corporate racketeer, an organization claiming to be socially active, an organization claiming to be politically active, or any other anti-social force or its member (collectively referred to below as "organized crime group, etc.").
Anyone who disrupts or is likely to disrupt the use of this site by other members.
Anyone who is deemed by the Company to be at risk of violating or has violated these Terms of Use.
Those who have previously been expelled from the membership due to violation of the terms and conditions.
Any person who has provided any part or all of the registration information to us with false information, significant errors, or omissions.
Any other person who, for any reason, the Company deems inappropriate to be a Member.

Article 19 (ID and Password Management)

We will handle your ID and password in accordance with our personal information protection policy.
Members are responsible for carefully managing their member ID (email address) and password.
Member IDs and passwords cannot be lent, transferred, sold, or changed to a third party. Use should be limited to the member himself/herself.
The Member shall be responsible for any damages incurred due to insufficient management of the Member ID and password, errors in use, unauthorized use by a third party, etc., and the Company shall not be held liable in any way.

Article 20 (Handling of Member Information)

The information provided to the Company by the Member of their own volition and responsibility when applying for membership and information regarding the Member's use of this site will be registered in the Company's database. The information registered in the database in this way will be owned by the Company, and the Member agrees that such information may be used for member services in accordance with the Company's Personal Information Protection Policy and with due consideration given to the protection of personal information.
We may disclose information about the number of members, statistical data, and comparison data between members and non-members regarding the registration data of members. However, this does not include any information that can identify individuals.
We will properly manage the personal information of our members to prevent leaks to third parties, etc. However, we may provide or disclose personal information to companies to which we outsource operations necessary for information processing, upon signing a non-disclosure agreement.

Article 21 (Changes to Member Registration Information) If there are any changes to the information provided to the Company when applying for membership, the Member shall promptly carry out the change procedures specified by the Company. If the Member does not carry out the change procedures and the notification from the Company does not arrive, the Member shall acknowledge in advance that the notification will be deemed to have arrived.

Article 22 (Contacting Members) In order to communicate information, we may contact members by sending messages such as emails by identifying their account.

Article 23 (Purpose of Use of Member Information) Member information may be provided to third parties when necessary for the performance of business by our related parties (delivery companies, retailers, department stores, specialty stores, etc.) in connection with the provision of membership services, in addition to cases stipulated in our privacy policy. The privacy policy stipulated by our company is posted on this website.

Article 24 (Withdrawal of Membership) If a Member wishes to withdraw from the Membership, he/she must notify the Company in accordance with the procedures set out by the Company (such as the withdrawal procedures on the withdrawal screen on this Site), and once the Member has completed the withdrawal process, his/her membership will be withdrawn.

Article 25 (Suspension or Cancellation of Membership) In the following cases, the membership may be suspended or cancelled without prior notice to the member in question.

If it is discovered that the member's registration information is false or if the member has violated these terms and conditions.
If the Company is unable to contact a Member via email for a considerable period of time.
If the Company determines that a Member is using this Site inappropriately.
Any other reason set out in Article 18 (Rejection of Membership Registration) is found to apply.

Article 26 (Interruption and Suspension of the Site)

Our company reserves the right to suspend or stop all or part of this site without prior notice to members in any of the following cases: (1) When regular or emergency maintenance or updates are being carried out for the system that provides this site. (2) When it is difficult to provide this site due to force majeure such as fire, power outage, or natural disaster. (3) When our company determines that it is necessary to temporarily suspend or stop this site for operational or technical reasons.
The Company shall not be liable for any disadvantage or damage suffered by a Member as a result of the interruption or suspension of this Site due to 1.(1) to (3) above.

Article 27 (Compensation for Damages by Members) If a member causes damage to a third party through the use of this site, the member shall resolve the matter at his/her own responsibility and expense and shall not cause damage to the Company. If a member causes damage to the Company through an act that violates these terms and conditions or an illegal or dishonest act, the Company may claim compensation for damages from the member in question.

<Supplementary provisions>

These terms and conditions will come into effect on December 1, 2018.

(Revised on January 1, 2025)