terms of service

These terms and conditions define the rights and obligations between you and Golestan Co., Ltd. when you use the website "Golestan" (hereinafter referred to as "this site") operated by Golestan Co., Ltd. Before using this site, you must read the entire text of these terms and conditions and agree to them.

Article 1 (Application)

The purpose of these Terms and Conditions is to define the rights and obligations between you and our company regarding the use of this site, and they apply to all relationships between you and our company regarding the use of this site.
The rules and regulations regarding the use of this site posted by our company on this site shall constitute part of these Terms and Conditions.
In the event of any discrepancy between the contents of these Terms and Conditions and the rules in the preceding paragraph or other explanations on this site outside of these Terms and Conditions, the provisions of these Terms and Conditions shall take precedence.

Article 2 (Purchase Contract) When a customer places an order for a product through this website and our company expresses its intention to accept the order (such as by sending an order confirmation email), a sales contract for the product (hereinafter referred to as the "Purchase Contract") will be established.

Article 3 (Warranty)

Our warranty on all products sold by us is valid for 5 days from the date you receive your order.
The warranty in the preceding paragraph applies only if we determine that the defect in the product is not due to the customer's fault, such as the way the product was handled by the customer. The cause of the defect will be determined by our experts.
The customer will be responsible for the round-trip shipping costs for the replacement or repair of the product under warranty. If we determine that the cause of the defect is attributable to the customer, we may require the customer to pay the costs of repairs, etc.

Article 4 (Returns and Exchanges)

Customers may return products in accordance with our designated procedures within five days of receiving the product, except in the following cases: (1) If the product has already been used or there are signs of it having been used. (2) If the product has been damaged or soiled while in the customer's possession. (3) If any of the product's accessories (tags, boxes, warranty cards, etc.) have been lost, damaged, or soiled. (4) If we otherwise reasonably determine that we cannot accept the return.
In the case of a return based on the preceding paragraph, the customer will be responsible for the shipping costs for the return.
If you wish to return a product, please contact us in advance. Please return the product in the same condition as when it was delivered (unused and with all packaging materials). Once the product arrives at our company and we have inspected it, we will process the refund according to the payment method used at the time of purchase.
If the delivered product is different from the order, if the product is obviously damaged, or if there are any problems with delivery such as a different product number, please contact us within 5 days of receiving the product. Please note that we may not be able to respond to inquiries made after this period.

Article 5 (Non-receipt of goods) If you do not receive the goods you ordered and the goods are returned to us, you will be responsible for the round-trip shipping costs and any associated fees.

Article 6 (Damage during delivery) If you find any obvious damage to the product upon delivery, please contact the delivery company and our company immediately. If you later discover any damage that you suspect may have occurred during delivery, please also contact the delivery company immediately.

Article 7 (Prohibited Acts) When using this site, you must not engage in any of the following acts or acts that the Company deems to be any of the following:

Any act that violates or is likely to violate laws, regulations, or public order and morals.
Any act related to or encouraging criminal activity.
Any act that destroys or interferes with the functionality of the servers or networks of our company, other customers, or other third parties.
Use of AI (artificial intelligence), bots, crawlers, spiders, other programs, scripts, or manual processes to comprehensively, systematically, or automatically collect, copy, extract, analyze, scrape, or index any content on this Site (including, but not limited to, product images, product descriptions, pricing information, reviews, and other text, images, and data; collectively, "Content"), or any other similar activity.
Any act that may interfere with the operation of the services of this site.
Any act of illegally collecting, storing, or using personal information about other customers.
Any act of unauthorized access or attempting to do so.
Impersonating another customer.
Any act of directly or indirectly providing benefits to anti-social forces in connection with our services.
Any act that infringes or may infringe the intellectual property rights (which means copyrights, patents, utility model rights, design rights, trademarks and any other intellectual property rights; the same applies hereinafter), portrait rights, privacy, reputation or other rights or interests of our company, other customers or other third parties.
Any act of copying, publicly transmitting (including making available for transmission), distributing, transferring, lending, translating, adapting, modifying, reproducing, reusing, or using for commercial purposes any of the Content (in particular, but not limited to, product images, logos, text, designs, layouts, etc. for which the Company holds copyright or other rights) without the prior written consent of the Company.
Posting or transmitting excessively violent language, explicit sexual language, language that leads to discrimination on grounds such as race, nationality, creed, sex, social status, family origin, etc., language that induces or encourages suicide, acts of self-injury, or drug abuse, or other language that contains anti-social content and offends others.
Sales, publicity, advertising, solicitation, and other profit-making activities (Except as otherwise approved by our company).
Any act that damages the reputation or credibility of this site, or any act that could result in that.
Unauthorized use of member ID and password.
Any other conduct that the Company deems inappropriate.

If you violate any of the prohibited acts listed above, we may suspend your use of this site, cancel your membership, or take any other measures that we deem necessary, without prior notice to you. Furthermore, if this causes damage to our company, you will be liable for compensation for such damage.

Article 8 (Intellectual Property Rights) All copyrights, trademarks, design rights, and other intellectual property rights related to all Content provided through this Site belong to us or third parties with legitimate rights who have granted licenses to us, and are protected by copyright law, trademark law, design law, and other laws and regulations. Except as expressly permitted by these Terms and Conditions, you shall not engage in any acts that infringe these intellectual property rights (including, but not limited to, the prohibited acts set forth in Article 7).

Article 9 (Linked Websites) The content of websites operated by third parties other than our company that link to or from this site (hereinafter referred to as "Linked Sites") is managed by the respective companies at their own risk and is not under the control of our company. Our company shall not be liable for the content of Linked Sites or for any damages incurred as a result of using them.

Article 10 (Disclaimer and Limitation of Liability)

The Company shall not be liable for any damage, loss, disadvantage, etc. (including, but not limited to, lost opportunity, lost profit, consequential damage, indirect damage, special damage, etc.) arising from your use of or inability to use this Site, except in cases where such damage is due to willful misconduct or gross negligence on the part of the Company.
We make no guarantees whatsoever regarding the accuracy, safety, suitability, completeness, legality, recency, or any other aspect of the information provided on this site. Please use this site entirely at your own risk.
The Company shall not be liable for any delay or inability to perform all or part of the Service due to natural disasters, war, riots, civil unrest, the enactment, amendment or repeal of laws and regulations, orders or dispositions by public authorities, labor disputes, accidents in transportation or communication lines, or other reasons beyond the Company's control.

Article 11 (Changes to Terms of Use)

We reserve the right to change these Terms and Conditions at any time at our discretion.
The revised Terms and Conditions shall take effect from the time they are displayed on this website, unless otherwise specified by our company.
If you use this site after these terms have been changed, you will be deemed to have agreed to the changed terms. We will endeavor to provide a notice period in advance for any important changes.

Article 12 (Maintenance) In order to maintain the smooth operation of this site, the Company may carry out periodic maintenance work. Due to the implementation of maintenance work, the service of this site may be temporarily suspended or response may be reduced.

Article 13 (Governing Law and Jurisdiction)

The establishment, validity, performance and interpretation of these Terms and Conditions shall be governed by the laws of Japan.
In the event of a dispute between you and us in connection with the use of this site or these terms and conditions, the Tokyo District Court or the Tokyo Summary Court shall be the agreed court of first instance with exclusive jurisdiction.

Article 14 (Negotiation and Resolution) If any matter not specified in these Terms and Conditions or any doubt arises regarding the interpretation of these Terms and Conditions, the Company and the Customer shall negotiate with each other in good faith and attempt to resolve the matter amicably.

(Membership Terms and Conditions)

The following are the terms and conditions for using the member services provided on this site. When registering as a member of this site, users are deemed to have accepted all of the terms and conditions of the general terms and conditions set forth in the preceding paragraph and these member terms and conditions (hereinafter collectively referred to as the "Terms").

Article 15 (Services for Members)

This site consists of providing information to members via this site and email, as well as other ancillary services.
In principle, membership is free (although some services may become paid in the future).
The content of this site may be changed from time to time to improve member services, but the Company shall not be liable for any disadvantage or damage caused to members as a result of changes to the content of this site.

Article 16 (Definition of Member)

A "member" as defined by this site is someone who has agreed to all of these terms and conditions, completed the membership registration application procedures specified by our company, and been approved by our company.
Members are deemed to have accepted the contents of these Terms and Conditions at the time of registering personal information such as email addresses.
Members may, at any time, cancel all or part of the email newsletters sent to members by the Company or change their preferred area for property notification emails by following the procedures specified by the Company.

Article 17 (Membership Registration Procedures)

When registering as a member, you must first accept these terms and conditions and then provide us with the necessary information accurately using the method specified by us.
We will use the registered email address as an ID to identify individuals who have registered as members.
The person wishing to use this site must enter the information in the membership registration fields themselves. Registration by proxy is not permitted under any circumstances.
Please register the email address of the person who wishes to use this site or the member himself/herself. Registration with a third party's email address is not permitted under any circumstances.

Article 18 (Rejection of Member Registration) If an applicant for membership registration falls under any of the following items during the membership registration process, the Company may reject the applicant's membership registration. If the Company rejects a registration, the Company shall not be obligated to disclose the reason. Furthermore, if any of the following items become apparent even after the registration process has been completed, the Company may suspend or cancel the applicant's membership status, both current and future, without any notice, and may terminate all contracts under these Terms and Conditions, without the other party raising any objections.

Organized crime groups, organizations related to organized crime groups (affiliates), so-called corporate racketeers, organizations claiming to be socially active, organizations claiming to be politically active, and other anti-social forces or their members (hereinafter collectively referred to as "organized crime groups, etc.") or those who are likely to be such groups.
Anyone who interferes or is likely to interfere with other members' use of this site.
Any person who is deemed by the Company to be at risk of violating or has violated these Terms and Conditions.
Those who have previously been expelled from the membership for violating the terms and conditions.
Any person who has provided all or part of the registration information to our company with false information, significant errors, or omissions.
Any other person who, for any reason, we deem unsuitable to be a member.

Article 19 (ID and Password Management)

We will handle IDs and passwords in accordance with our personal information protection policy.
Members are responsible for carefully managing their member ID (email address) and password.
Member IDs and passwords cannot be loaned, transferred, sold, or renamed to a third party. They must be used exclusively by the member.
The member shall be responsible for any damages incurred due to insufficient management of the member ID and password, errors in use, unauthorized use by a third party, etc., and the Company shall not be held responsible in any way.

Article 20 (Overseas Shipping)

All customs fees and procedures for international shipments are the responsibility of the recipient. Any customs clearance procedures must be handled by the recipient.
Some countries have customs regulations, but Golestan (our company) does not know all the regulations of each country. Before purchasing products, members must thoroughly research their country's customs regulations at their own responsibility.

Article 21 (Handling of Member Information)

The information provided by members to our company of their own volition and responsibility when applying for membership, as well as information regarding members' use of this site, will be registered in our company's database. Members agree that information registered in this database will be owned by our company, and that it may be used for member services in accordance with our company's personal information protection policy and with due consideration given to the protection of personal information.
We may disclose information about registered members, such as the number of members, statistical data, and comparison data between members and non-members, but this does not include information that can identify individuals.
We will properly manage the personal information of members to prevent leaks to third parties, etc. However, we may provide or disclose personal information to companies to which we outsource work necessary for information processing, after entering into a confidentiality agreement.

Article 22 (Changes to Member Registration Information) If there are any changes to the information provided to the Company when applying for membership, the Member shall promptly carry out the change procedures prescribed by the Company. If a notice from the Company does not arrive because the Member has not carried out the change procedures, the Member shall acknowledge in advance that the notice will be deemed to have arrived.

Article 23 (Contacting Members) In order to communicate information, we may contact members by sending messages such as emails by identifying their account.

Article 24 (Purpose of Use of Member Information) Member information may be provided to third parties when it is necessary for the performance of business by our affiliated parties (delivery companies, retailers, department stores, specialty stores, etc.) in connection with the provision of member services, in addition to cases stipulated in our privacy policy. The privacy policy stipulated by our company is posted on this website.

Article 25 (Membership Withdrawal) If a member wishes to withdraw from membership, he/she must notify the Company in accordance with the procedures set forth by the Company (such as the withdrawal procedures on the withdrawal screen on this site), and once the Company has completed the withdrawal process, the member will have withdrawn from membership.

Article 26 (Suspension or Cancellation of Membership) In the following cases, membership may be suspended or cancelled without prior notice to the member.

If it is discovered that the member's registration information is false or if the member has violated these terms and conditions.
If the Company is unable to contact the Member by email for a considerable period of time.
If we determine that a member's use of this site is inappropriate.
Any other reason set forth in Article 18 (Rejection of Member Registration) is found to apply.

Article 26 (Interruption and Suspension of the Site)

Our company may suspend or stop all or part of this site without prior notice to members if any of the following conditions apply: (1) When regular or emergency maintenance or updates are performed on the system used to provide this site. (2) When it is difficult to provide this site due to force majeure such as fire, power outage, or natural disaster. (3) When our company determines that it is necessary to temporarily suspend or stop this site for operational or technical reasons.
The Company shall not be liable for any disadvantage or damage suffered by members as a result of the suspension or termination of this site due to 1.(1) to (3) above.

Article 27 (Damages by Members) If a member causes damage to a third party through the use of this site, the member shall resolve the matter at his/her own responsibility and expense and shall not cause any damage to the Company. If a member causes damage to the Company through an act that violates these Terms and Conditions or an act that is fraudulent or illegal, the Company may claim damages from the member in question.

<Supplementary provisions>

These terms and conditions will come into effect on December 1, 2018.

(Revised on January 1, 2025)